Terms & Conditions

Please read the information set out below carefully before applying to open an account with Sentenor Bank Corporation or using any of its banking or other services. By opening an account with, accessing, or using any services provided by Sentenor Bank Corporation, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with the disclaimers and other documents referenced herein. (the “Terms”).

Please read these Terms carefully, along with our Privacy Notice (including our Cookies Policy), as they contain important information regarding your rights and obligations when opening an account with, or using the services of, Sentenor Bank Corporation.

In these Terms, references to ‘’you’’ and ‘’your’’ are references to the individual, individuals, company, or other legal entity that holds an Account with the Bank and accesses or uses the Bank’s banking or other services in connection with such Account.

References to ‘Bank’, ‘we’, ‘us’ and ‘our’ are references to Sentenor Bank Corporation, an international bank existing under the Commonwealth of Dominica, and having its registered Head Office at 12 Federation Drive Second Floor, Roseau, Commonwealth of Dominica Post Code: 00109-8000, its successors, assigns and transferees (and including where applicable its Affiliates).

All our products and services are subject to these terms and conditions (and disclaimers) including any specific product terms which will be provided to you when you apply for a product or service in any event of an inconsistency, of product or service-related terms and conditions and these Terms and Conditions for Banking Services any product or service specific terms and conditions shall prevail over these Terms.

These Terms, together with the Bank Pricing Agreement and any documents incorporated by reference, constitute the agreement ("Agreement") between you and the Bank governing the provision and use of banking and other services provided by the Bank.

These Terms may be subject to changes from time to time. All changes will be notified to you in writing to your recorded address. It is your responsibility to ensure that we have your up-to-date address at all times. Any notified change will come in force 10 business days after the date of the change is notified unless you notify us in writing of your objection to the change. At times we may be required to implement immediate changes to meet an amendment in applicable law. Such mandatory changes shall take effect immediately and we will notify you of such change and its implementation in writing.

Not all products, services, or investments offered by the Bank are available in all jurisdictions. The availability of certain products, services, or investments may be limited due to applicable legal, regulatory, or licensing requirements.

The Bank’s products, services, and investments are not intended for use by, and may not be available to, persons who are located in, resident in, or otherwise subject to the laws of any jurisdiction where the offering, distribution, provision, or use of such products, services, or investments would be contrary to applicable laws or regulations.

The Bank is a licensed and regulated bank, registered as Sentenor Bank Corporation, an international bank existing under the Commonwealth of Dominica, and having its registered Head Office at 12 Federation Drive Second Floor, Roseau, Commonwealth of Dominica Post Code: 00109-80005. Sentenor Bank Corporation is regulated under the prudential supervision of the Financial Services Unit (“FSU”) whose website can be seen at: http://fsu.gov.dm/. A copy of the Public Register of FSU of licensed Offshore Banks can be reviewed by accessing the below: https://fsu.gov.dm/registered-entities/search-financial-entities

We are committed to providing you with a high standard of service and delivering products and services that meet your needs. However, if for any reason you are dissatisfied with any aspect of our products or services, please notify us as soon as possible.

We will investigate your concerns promptly and fairly and, where appropriate, take reasonable steps to resolve the matter as quickly as possible. We may also implement measures to prevent similar issues from occurring in the future.

Your feedback is important to us and plays a valuable role in helping us improve the products and services we provide.

If you are an existing client and use our online banking service (Sentenor E-Banking), the quickest and most secure way to contact us is by sending a message through the Contact Centre after logging into your account.

If you do not currently use Sentenor E-Banking or are not a client of the Bank, you may contact us by email at info@sentenorbank.com. However, please be aware that email may not be a secure means of communication. Accordingly, you should not send confidential information, account credentials, security details, passwords, or any other sensitive information by email.

In the event of a security incident, suspected security breach, or other security concern relating to your Account, you must notify the Bank immediately by telephone and provide written confirmation by email to info@sentenorbank.com using the email address registered to your Account, where practicable.

Feel free to reach us at the following address: Sentenor Bank Corporation, 12 Federation Drive Second Floor, Roseau, Commonwealth of Dominica Post Code: 00109-8000.

Whilst banking with the Bank may offer potential tax advantages, tax laws and regulations vary between jurisdictions and are subject to change. The Bank does not provide tax advice and does not represent or warrant that any product, service, or arrangement will result in a particular tax outcome.

If you are uncertain about your tax obligations or the tax consequences of maintaining an account with the Bank, you should seek independent advice from a qualified tax adviser or other professional adviser in your country of residence or tax domicile.

You are solely responsible for complying with all applicable tax laws and reporting requirements, including the disclosure of income, gains, assets, and other relevant information to the relevant tax authorities.

Your tax status and the relevant implications will depend on your personal circumstances, and we recommend you obtain independent tax advice from an authorised advisor in your country of residence. Any tax information provided by the Bank is based on our understanding of current and proposed legislation and practice and is not intended as legal or tax advice (nor should it be relied upon as such). Legislation and practice may be subject to change.

The following provisions exclude or limit the Bank’s liability in relation to information, materials, documents, products, and services provided to you by the Bank. Please read these provisions carefully.

These exclusions and limitations of liability apply only to the fullest extent permitted by applicable law. Nothing in these Terms shall exclude, restrict, or limit any liability that cannot lawfully be excluded or limited, nor shall anything in these Terms affect the Bank’s statutory duties or obligations owed to you under the laws of the Commonwealth of Dominica.

No representation or warranty is made, or implied, as to the accuracy or completeness of any materials and documents provided to You by the Bank. While the Bank has taken reasonable steps to ensure the accuracy, currency, availability correctness and completeness of the materials and documents provided to You by the Bank, information is provided on an “as is,” “as available” basis and we do not give or make any warranty or representation of any kind, whether express or implied. To the maximum extent permitted by law we shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the materials and documents provided to You by the Bank contained on the Banks Site or any Site of the Banks partners.

The Bank does not represent or warrant that its products, services, systems, platforms, or facilities will meet your individual requirements, expectations, or objectives.

We make no representations or warranties regarding the accuracy, functionality or performance of any third-party software materials and documents provided to you by the Bank including but not limited to the Sites of the Banks or materials and documents provided by the Banks partners that may be used in connection with the Bank or its services or products.

Communications transmitted over the internet, including email and other electronic messaging services, cannot be guaranteed to be secure, confidential, error-free, or free from interception, loss, delay, corruption, or unauthorised alteration.

Accordingly, the Bank does not warrant the security, integrity, or confidentiality of any email or other electronic communication sent to or from the Bank. To the fullest extent permitted by applicable law, the Bank shall not be liable for any loss, damage, cost, expense, or liability arising directly or indirectly from the transmission, interception, loss, delay, corruption, misdirection, unauthorised access to, or alteration of any electronic communication sent by you to the Bank or by the Bank to you.

You acknowledge and accept the risks associated with communicating electronically and are responsible for ensuring that any instructions, information, or communications sent to the Bank are transmitted using secure and appropriate channels.

The Bank maintains robust security measures, policies, and procedures designed to protect your information and prevent unauthorised access, use, disclosure, alteration, or data loss.

The Bank will never contact you by email, telephone, text message, or any other communication channel to request your password, PIN, security credentials, authentication codes, full account details, or any other confidential security information.

If you receive any communication purporting to be from the Bank that requests such information, or if you suspect any fraudulent, suspicious, or unauthorised activity relating to your Account, you must notify the Bank immediately by contacting us at info@sentenorbank.com or through another official communication channel provided by the Bank.

You should exercise caution when responding to unsolicited communications and should not disclose your security credentials to any person under any circumstances.

The Bank maintains official accounts, pages, and communication channels on certain social media platforms for the purpose of providing information, communicating with clients, responding to enquiries, and promoting awareness of the Bank’s products and services.

The Bank may monitor, review, and retain communications, comments, posts, messages, and other content relating to the Bank that are published through its official social media channels, in accordance with applicable laws and its Privacy Notice. Such information may be used for quality assurance, staff training, client service improvement, fraud prevention, security monitoring, and the enhancement of the Bank’s products and services.

Clients should not disclose confidential information, account details, passwords, security credentials, or other sensitive personal information through social media channels. The Bank may remove or decline to respond to content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

The Bank is responsible only for content that it publishes through its official social media accounts, pages, and channels. The Bank does not accept responsibility or liability for any content, information, opinions, comments, or materials posted by third parties, platform providers, or other users on social media platforms.

The Bank does not endorse, approve, verify, or adopt any social media platform, third-party content, advertisements, products, services, opinions, or recommendations that may appear on such platforms, unless expressly stated otherwise by the Bank.

Information provided by the Bank through social media channels is for general informational purposes only and does not constitute investment, financial, legal, tax, or other professional advice, nor should it be relied upon as the basis for any investment or other decision.

The Bank does not provide personalised advice or account-specific assistance through social media channels. Clients seeking assistance in relation to their Accounts should contact the Bank through its authorised communication channels.

Before making any investment decision, you should obtain independent advice from an authorised investment adviser.

When you interact with the Bank through social media platforms, your personal data may be collected, processed, and stored by the relevant social media provider in accordance with its own terms, privacy policies, and data handling practices. Such data may be stored on servers located outside the Commonwealth of Dominica and may be transferred to, processed in, or accessed from other jurisdictions, including the United States, the United Kingdom, the European Economic Area ("EEA"), or other countries.

Content posted on social media platforms may be publicly accessible and viewed, shared, copied, or retained by third parties. As a result, social media channels are not an appropriate forum for discussing your Accounts, financial arrangements, transactions, or any other confidential matters.

To help protect your privacy and confidentiality, the Bank may, where practicable and permitted by the relevant platform, remove, hide, or moderate posts containing personal, financial, account, or other sensitive information. However, the Bank cannot guarantee that such content will be removed before it is viewed, copied, shared, or otherwise accessed by third parties.

The Bank will never request personal information, account details, passwords, security credentials, authentication codes, or other confidential information through social media channels. You must not disclose or post such information on any social media platform.

The Bank accepts no responsibility for any loss, damage, or unauthorised disclosure arising from information that you choose to post, share, or transmit through social media platforms.

The Bank regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. The Bank endeavours to join the conversation whenever possible, however, cannot guarantee to read or reply to all messages sent to the Bank’s official social media accounts.

Emerging themes, trends and helpful suggestions are passed to the relevant people within the Bank for consideration, but no guarantee is made that any such proposals will be acted on or feedback provided by the Bank.

Copyright and all other intellectual property rights in the Bank’s name, trademarks, logos, branding, website content, social media content, materials, documents, information, and the arrangement and presentation thereof are owned by, or licensed to, the Bank, unless otherwise expressly stated.

Subject to these Terms, you may print, copy, download, or temporarily store extracts of such materials and documents solely for your personal use, internal business purposes, or in connection with your lawful use of the Bank’s products and services.

You must not modify, alter, remove, obscure, reproduce, republish, distribute, transmit, create derivative works from, commercially exploit, or otherwise use any such materials, documents, information, trademarks, logos, or other intellectual property without the Bank’s prior written consent.

Except as expressly permitted in these Terms, no right, title, licence, or interest in any intellectual property belonging to the Bank or its licensors is granted to you. Any use not expressly permitted is prohibited unless the Bank has provided its prior written approval.

Nothing in this Agreement shall seek to limit any liability for:

The Bank shall not be liable for any loss, damage, cost, expense, liability, or claim arising from or in connection with any decision by the Bank not to offer, provide, continue, suspend, restrict, or withdraw any banking, payment, custody, investment, or other financial product or service to you.

Without prejudice to the foregoing, the Bank reserves the right, at its sole discretion and subject to applicable law and regulation, to refuse, limit, suspend, discontinue, or withdraw any product or service where it considers such action necessary for legal, regulatory, compliance, risk management, operational, commercial, or other legitimate business reasons.

Nothing in this clause shall exclude or limit any liability that cannot lawfully be excluded or limited under the laws of the Commonwealth of Dominica.

The The Bank shall not be liable for any loss, damage, cost, expense, liability, or claim arising from, or in connection with, the refusal, delay, suspension, or cancellation of any payment, transfer, transaction, instruction, or payment order where the Bank reasonably suspects, or has reasonable grounds to believe, that such instruction is fraudulent, unauthorised, unlawful, erroneous, or otherwise in breach of applicable laws, regulations, sanctions, or the Bank’s internal policies and procedures.

The Bank reserves the right to delay, withhold, decline, suspend, investigate, or refuse to execute any payment or transfer instruction where it reasonably considers such action necessary to protect you, the Bank, or any third party from fraud, financial crime, unauthorised activity, or other security or compliance risks.

Nothing in this clause shall exclude or limit any liability that cannot lawfully be excluded or limited under the laws of the Commonwealth of Dominica.

The The Bank shall not be liable for any loss, damage, cost, expense, liability, or claim arising from or in connection with any failure, interruption, delay, malfunction, incompatibility, or unavailability of your internet connection, telecommunications services, computer systems, mobile devices, hardware, software, applications, or other equipment used by you to access or use the Bank’s products, services, systems, platforms, or facilities.

You are solely responsible for ensuring that the equipment, software, internet connectivity, and security measures used to access the Bank’s services are suitable, properly maintained, and secure.

The Bank does not warrant that its services will operate with all hardware, software, devices, networks, or internet service providers and shall not be responsible for any issues arising from third-party systems or services that are outside the Bank’s reasonable control.

Nothing in this clause shall exclude or limit any liability that cannot lawfully be excluded or limited under the laws of the Commonwealth of Dominica.

Neither party shall be liable for any delay or failure to act resultant from an event of force majeure which includes but is not limited to acts of God, war, insurrection acts of government, epidemic, pandemic or failure of the world wide web despite any reasonable precautions taken.

Each party (the "Indemnifying Party") shall indemnify, defend, and hold harmless the other party and its respective directors, officers, employees, agents, affiliates, and representatives (the "Indemnified Party") from and against any and all claims, actions, proceedings, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees and expenses, arising out of or in connection with:

1. a..any act, omission, negligence, wilful misconduct, fraud, or default of the Indemnifying Party or its directors, officers, employees, agents, or representatives;
2. b..any breach of, or failure to perform, any obligation, representation, warranty, covenant, or undertaking under this Agreement by the Indemnifying Party; or
3. c..any violation by the Indemnifying Party of any applicable law, regulation, sanction, rule, payment network requirement, card scheme rule, or regulatory obligation.

The indemnity provided under this clause shall apply only to the extent that the relevant claim, loss, damage, liability, cost, or expense arises directly from the acts or omissions of the Indemnifying Party.

Your contract with the Bank, and all dealings between you and the Bank prior to the conclusion of that contract, are governed by the laws of the Commonwealth of Dominica.

The Bank is required to inform you that the terms and conditions of the contract are provided in English and that all communications relating to the contract will be conducted in English.

In the event of a dispute, the Bank will make reasonable efforts to resolve the matter through its customer support team and internal complaints-handling procedures.

Please note that there is no banking ombudsman, deposit protection scheme, or financial services compensation scheme in the Commonwealth of Dominica to which you may refer complaints or claims for compensation.